Help
Can't find your answer? Email [email protected] — we usually reply within a day.
Is my video uploaded anywhere?
No. Everything — listening, finding moments, framing and exporting — happens on your device. Only your account, plan and usage counts are stored on our servers.
Why does the first project take longer?
The first time, Kairell sets itself up on your device (a one-time download). After that, projects start right away and work offline.
Which plan do I have on my other devices?
The same one. Sign in with the same account on the web, Mac or iPhone and your plan, limits and usage are synced.
How do I cancel?
Web or Mac subscription: Settings › Billing › Cancel. App Store subscription: iPhone Settings › Apple ID › Subscriptions. You keep your plan until the end of the period.
I didn't get the verification code or reset email.
Check spam and promotions, then use “Resend” after a minute. Make sure the email address on your account is right.
My clips have no subtitles.
Subtitles are made for the languages Kairell supports. For other languages clips are still found from the sound and picture, without subtitles.
Exports are slow in the browser.
The browser works within its limits. The Mac app uses your hardware fully and is much faster for long videos.
How do I delete my account?
Web/Mac: Settings › Account › Delete account. iPhone: Account › Delete account. Projects on your devices aren't touched.